Delivery Information:

We are committed to providing a smooth delivery experience for our valued customers. Below are the details of our delivery process:

  1. Shipping Time:

    • Orders before 2pm will be posted the same day.
    • Standard UK delivery on average is 2-3 days.
    • Next day delivery is available.
    • We also offer local pick up at free of charge.
    • All our products are posted via Royal Mail.

  2. Shipping Charges:

    • Next day delivery is free on orders over £50.00
    • Royal Mail 2nd Class Tracked = £3.69
    • Royal Mail 1st Class Tracked = £3.99

  3. Order Tracking:

    • Upon dispatch, you will receive a confirmation email with tracking information.
    • Utilize the provided tracking details to monitor your delivery's progress.

  4. International Shipping:

    • Currently, we only offer shipping within the UK.
    • For international shipping inquiries, please contact our customer support.

  5. Delivery Partners:

    • We collaborate with reliable courier services to ensure the safe and timely delivery of your order.

Returns and Refunds:

We aim for your complete satisfaction with your purchase. Here's our policy on returns and refunds:

  1. Returns Eligibility:

    • Returns are accepted within 30 days of receiving your order.
    • The item must be unused, in its original packaging, and in the same condition as received.

  2. Initiating a Return:

    • To initiate a return, please contact our customer support team with your order number and reason for return.
    • Once approved, you will receive instructions on how to return the item.

  3. Refund Process:

    • Refunds will be processed within 5 business days of receiving the returned item.
    • The refund will be issued to the original payment method.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance.

  6. Exchanges:

    • Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

For any further assistance or queries, feel free to reach out to our dedicated customer support team at contact@clarendoncostmetics.co.uk. Your satisfaction is our priority!